Dear Participants:
We would be grateful if you could spare a few minutes to complete this “Customer Satisfaction Questionnaire of Low Cost Carriers (LCC) in China” to help my process of Master Degree Dissertation. This questionnaire is based on measuring customer satisfaction in an LCC industry---Spring Airlines (Spring 春秋航空), aiming at finding out the relationship between service quality, customer satisfaction and behavioral intentions, which would be of great help for providing better service. Please tick the appropriate box to indicate your degree of satisfaction, and thanks for your cooperation.

Business school, University of Edinburgh

2012年6月30日This questionnaire is based on measuring customer satisfaction in an LCC industry---Spring Airlines (Spring 春秋航空), aiming at finding out...Customer Satisfaction in Low